Delivery Policy
At Uncapped Audio, we pride ourselves on fast, reliable shipping with clear policies so you always know what to expect.
Postage Costs
We offer free UK delivery on all products, with additional delivery upgrade options available during checkout.
All in-stock products are held and dispatched directly from the UK, with no import charges for UK customers.
Handling & Order Cut-Off Times
Orders placed before 2pm (Monday-Friday) are dispatched the same day. Once your order has been collected by the courier, it will be marked as dispatched and you will receive confirmation via email or SMS.
Once dispatched, shipments cannot be cancelled or amended.
Delivery Terms and Methods
We use Royal Mail as our primary courier.
Delivery options include:
- Free UK Delivery - Royal Mail Tracked 48 (2-3 business days)
- Upgrade: Royal Mail Tracked 24 (1-2 business days)
- Upgrade: Royal Mail Special Delivery by 1pm (next business day)
- International - Royal Mail International Tracked (Europe: 3-5 working days; worldwide: 5-7 working days)
Change of Address
We are unable to change the delivery address once your order is in transit. Please contact us as soon as possible via our Contact page if you need to request changes before dispatch.
Cancellations
Orders can be cancelled up to the point of dispatch. After dispatch, cancellations or changes to the shipment are not possible.
Parcels Lost in Transit
If your order has not arrived within the estimated delivery timeframe, please check your tracking information. If your parcel appears delayed or tracking has stopped updating, contact us via our Contact page. We'll investigate and respond within 1 business day.
Questions? We're always here to help. Contact us for any shipping or delivery inquiries.