Returns & Refunds
We want you to be completely satisfied with your purchase. Please review our returns and refund policy below before placing your order.
14-Day Returns Policy
UK customers have 14 days from delivery to notify us that they wish to cancel an online purchase. Once cancellation has been requested, the goods must be returned within a further 14 days.
We ask that items are returned in their original condition, complete with all accessories, manuals and original packaging.
Change of Mind & Restocking Fee
Our Sony Walkmans are supplied brand-new and unused. They are not offered as trial, rental or extended audition units.
Customers should handle products only as reasonably necessary to inspect their nature, characteristics and functioning. Extended listening, personal use, wear or damage may substantially reduce a product's resale value.
A 25% restocking fee applies to accepted discretionary change-of-mind returns where legally permissible. This does not override statutory cancellation rights.
Where goods have been handled beyond what is necessary for reasonable inspection, we reserve the right to deduct an amount reflecting any demonstrable reduction in value, as permitted by law.
As a small independent retailer specialising in high-value audio equipment, we ask customers to consider their purchases carefully. Please contact us before ordering if you have questions about a model's features or suitability.
Headphones & In-Ear Products
For hygiene and product integrity reasons, sealed products that are unsuitable for return due to health protection or hygiene reasons cannot be returned for change-of-mind refunds once their protective seal has been broken.
This restriction does not affect your statutory rights if a product is faulty or not as described.
How to Start a Return
Please contact us via our Contact page to initiate a return. We will provide return instructions and the appropriate return address.
Please contact us before sending any items back to avoid processing delays. This request does not restrict your statutory cancellation rights.
Damaged, DOA, or Incorrect Products
Please inspect your order upon delivery. If your item arrives damaged, is dead on arrival (DOA), or is incorrect, we kindly ask that you notify us via our Contact page within 48 hours wherever possible.
Prompt notification helps us investigate delivery issues and arrange a resolution more efficiently. Reports received after 48 hours will still be considered, and your statutory consumer rights remain unaffected.
Return Requirements
All returned items should be securely packaged to prevent damage in transit. We strongly recommend using a tracked and fully insured shipping service, particularly for high-value products. For customer-arranged returns, customers are responsible for ensuring goods reach us safely, subject to their statutory rights.
All products are checked against recorded serial numbers. Returned items are inspected for completeness, signs of use, damage, tampering and any discrepancies with the product originally supplied.
Returns involving incorrect serial numbers, substituted products or suspected tampering will be investigated and may be refused where legally permissible.
Refund Process
Once your return is received and inspected, we will notify you of the outcome and any applicable deductions.
Approved refunds will be issued to the original payment method, subject to any lawful deductions for diminished value or applicable restocking fees.
We aim to process refunds within 5 business days following receipt and inspection, and always within applicable statutory time limits. Your bank or payment provider may require additional time to credit the funds.
Any questions? Reach out here - we're happy to assist.